CONTINUING PATIENT CARE

COVID-19 PROTOCOLS

We take the health of our staff, patients, and community very seriously! Thank you for keeping our community safe with us. Here is some information of what our clinic is doing to keep you safe.

CLEANING + WASHING

• Routine hand hygiene by all practitioners, before, after and during each appointment

• Routine cleaning of equipment and surfaces in rooms between patients

PPE AND DISTANCING

• Doctors and staff use PPE including masks, hair coverings, scrubs and safety goggles. We ask that all patients wear a disposable medical mask covering their nose and mouth. 

• Maintain a distance of 2 m distance between patients at all times and where possible in appointments

OTHER MEASURES

• Multiple air purifiers within the clinic to remove microscopic particles in the air and kill bacteria and viral micro-organisms.

• Routine temperature and question screening for all patients and staff upon entering the clinic.

MASKING

Come to your appointment wearing a medical mask (minimum 2 layers) covering your nose and mouth. If you do not have access to medical masks, we will provide one in the clinic for you to place over your cloth mask.

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Do not remove your mask at any time throughout the appointment, including while waiting in the room for your doctor.

VISITORS

To minimize visitors in the clinic, come to appointments alone. You may have 1 additional visitor come to your appointment if they are:

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1) A caregiver

2) Assist with mobility challenges

3) Are accompanying a minor

TIME OF APPOINTMENT

Please arrive at your appointment on time and no earlier than 5 minutes prior to your appointment due to space restrictions.

CLINIC AND EXAM ETIQUETTE

Please maintain 2m distance at all times while in the clinic.

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During the examination at the microscope we ask that patients do not speak. Speaking can increase the spread of viral particles, especially in close contact. Please hold your questions until after the exam.

VIRTUAL APPOINTMENTS

If you would prefer to have virtual consultations with your doctor, please call the clinic and we will assess if you are a candidate for a virtual appointment.

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If you have a lot of questions at your appointment, we are happy to arrange virtual consultations or calls to answer your remaining questions. This can minimize talking, and appointment time in the clinic. 

ROUTINE SCREENING

Upon entering the clinic you will be asked a series of COVID-19 screening questions. If you answer yes to any of the questions, please contact our office to reschedule or talk to the doctor depending on your situation. Please see our screening questions below.

COVID-19 SCREENING

You can complete the COVID-19 customer approved screening on your mobile device and bring confirmation to your appointment. The screening is only valid for the day of your appointment.

https://covid-19.ontario.ca/screening/customer/

​You will be cleared for entrance in the clinic if you respond NO to all screening questions:

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• Are you currently experiencing any of these symptoms?

  • Fever and/or chills (Temperature of 37.8 degrees Celsius /100 degrees Fahrenheit or higher)

  • Cough or barking cough

  • Shortness of breath

  • Sore throat

  • Difficulty swallowing

  • Runny or stuffy/congested nose (not related to seasonal allergies)

  • Decrease or loss of taste or smell

  • Pink eye

  • Headache

  • Dizziness

  • Digestive issues like nausea/vomiting, diarrhea, stomach pain

  • Muscle aches

  • Extreme tiredness

  • Falling down often (for the elderly)

• Is anyone you live with currently experiencing any new COVID-19 symptoms and/or waiting for test results after experiencing symptoms?

• In the last 14 days, have you or anyone you live with travelled outside of Canada?

• In the last 14 days have you been identified as a “close contact” of someone who currently has COVID-19?

• Has a doctor, health care provider, or public health unit told you that you should currently be isolating (staying at home)?

• In the last 14 days, have you received a COVID Alert exposure notification on your cell phone?

• Have you had a Covid 19 test in the last 7 days?